FAQ

About this store

Thank your for being on our online store. If you want to find out more about it, please click here and discover how it was created and what we are doing.

Shipping

Do you want to know if we can ship our products to you? Do you want to know how long it will take, too? Then this is the section you have to go to.

Payment

Do you have any questions about the payment? Please go to this section to find out everything about our payment options and details.

Ordering

Need help in placing an order? Or, are you experiencing any issues with our ordering system? Click on this section to find out more about it.

Returns & exchanges

Did you receive a product and it is not on your like? Have you really decided to return or exchange it? If so, go to this section. Otherwise, read our next section:

Quality

Thank you for your interest in our products! Discover their quality and the process of how they've been carefully crafted, ready to be shipped to you.

Policies

You're not sure about your privacy on our website or of how this whole thing works? Please read our privacy and general policies and think about it again! 

Checkout

Having troubles at checkout? Click here and you'll find everything about our checkout system and the details you need to fill in for making an order.

Order details

Have you made an order and you need to access it again? Please click here to find out how, including the way we assure a perfectly fulfilled order.

Couldn't find an answer? Please contact us!